eg33 Privacy Policy — Your Data, Handled With Care
This Privacy Policy explains exactly what personal information eg33 collects from players in Bangladesh, why we collect it, how it is stored and protected, and the rights you hold over your own data.
Our Core Privacy Principles
Six commitments that define how eg33 handles your personal information every day.
Minimal Data Collection
eg33 collects only the personal data that is strictly necessary to deliver our services, verify your identity, process payments, and comply with applicable legal obligations. We do not collect data for its own sake.
Secure Storage & Transmission
All personal data is stored on access-controlled servers and transmitted exclusively over connections secured with 256-bit SSL/TLS encryption. Sensitive fields such as passwords are stored using one-way cryptographic hashing and are never held in plaintext.
No Sale of Personal Data
eg33 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate the platform, comply with our legal obligations, and improve your experience as a player.
Transparent Purpose
Every category of data that eg33 collects is collected for a clearly defined, legitimate purpose. We tell you what we collect and why — in plain English — rather than burying obligations in impenetrable legal language.
Your Rights Are Respected
You have the right to access, correct, and request the deletion of your personal data at any time by contacting [email protected]. Requests are acknowledged within 5 business days and resolved within 30 days, in line with international data protection best practice.
Defined Retention Periods
eg33 retains personal data only for as long as is necessary for the purpose for which it was collected, or for the duration required by applicable law. Once data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule.
Summary: eg33 collects your personal data to run our platform, process payments in Bangladeshi Taka (৳), verify your identity, and keep your account safe. We never sell your data. You can request access to, correction of, or deletion of your data at any time by emailing [email protected].
1 About This Policy
This Privacy Policy ("Policy") describes how eg33 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you", "the Player", "the User") who access or use the eg33 website and associated services, including sports betting, online casino games, live dealer tables, slot games, and payment processing services (collectively, the "Services").
This Policy applies to all users of the eg33 platform, including registered account holders, visitors who browse without registering, and individuals who contact our support team. By registering an account or continuing to use the eg33 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
This Policy should be read alongside our Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.
2 Data We Collect
eg33 collects personal data in three ways: information you provide directly, information generated automatically through your use of the platform, and information received from trusted third-party service providers. The categories of data we collect are described in the table below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID or passport number, photograph (for KYC) | Provided directly by you at registration or during KYC verification |
| Contact Data | Bangladeshi mobile number, email address, residential address (city, district) | Provided directly by you at registration |
| Financial Data | bKash/Nagad/Rocket wallet number, bank account details (for withdrawals), transaction history, deposit and withdrawal amounts in ৳ | Provided by you; generated automatically through payment processing |
| Account Data | Username, encrypted password, account balance, bet history, game session logs, bonus status | Generated automatically through your use of the platform |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, referring URL | Collected automatically via server logs and analytics tools |
| Communications Data | Support ticket content, emails sent to [email protected], live chat transcripts | Provided directly by you when contacting support |
2.1 Data We Do Not Collect
eg33 does not collect or store full payment card numbers (PAN). We do not collect biometric data beyond what is required for standard KYC photograph verification. We do not collect data on your racial or ethnic origin, religious beliefs, political opinions, health data, or sexual orientation.
3 How We Use Your Data
eg33 uses your personal data for the following specific purposes:
- Account creation and management: To register your account, verify your identity through our KYC process, and maintain your player profile.
- Service delivery: To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and partner banks; to settle bets; to credit winnings; and to run game sessions.
- Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, multiple-account creation, and unauthorised access to accounts.
- Legal and regulatory compliance: To fulfil anti-money laundering (AML) obligations, retain transaction records as required by applicable law, and respond to lawful requests from competent authorities.
- Customer support: To respond to your enquiries, process complaints, and provide assistance with account issues, deposits, withdrawals, and responsible gaming requests.
- Platform improvement: To analyse aggregated, anonymised usage data in order to improve the performance, reliability, and user experience of the eg33 platform.
- Responsible gaming: To monitor account activity for indicators of problem gambling behaviour and to apply account restrictions where requested or where required by our responsible gaming obligations.
- Communications: To send transactional notifications (deposit confirmations, withdrawal status updates, account security alerts) and, where you have opted in, promotional communications about eg33 offers.
eg33 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All account suspension and bonus-voiding decisions are reviewed by a member of our compliance team.
4 Legal Basis for Processing
eg33 processes your personal data on the following legal bases:
- Contractual necessity: Processing your identity, contact, financial, and account data is necessary to perform the contract between you and eg33, namely the provision of betting and gaming services under the Terms & Conditions.
- Legal obligation: Processing your identity and financial data for KYC and AML purposes is necessary to comply with applicable legal requirements.
- Legitimate interests: Processing technical data for fraud prevention, platform security, and service improvement is in the legitimate interests of eg33 and its users, provided those interests are not overridden by your privacy rights.
- Consent: Processing your contact data for promotional communications is based on your explicit consent, which you may withdraw at any time by contacting [email protected].
5 Sharing Your Data
eg33 does not sell, rent, or trade your personal data to any third party. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
5.1 Payment Processors
Your financial data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — solely for the purpose of processing your deposits and withdrawals in Bangladeshi Taka (৳). These providers are contractually bound to handle your data securely and may not use it for any other purpose.
5.2 Identity Verification Partners
Your identity data may be shared with accredited KYC and identity verification service providers for the purpose of verifying your name, date of birth, and document authenticity as part of our onboarding process. All such partners are bound by strict data processing agreements.
5.3 Fraud Prevention and Security Services
Certain technical and account data may be shared with fraud prevention and cybersecurity service providers to protect the platform and its users from fraudulent activity, collusion, and account takeover attempts.
5.4 Legal and Regulatory Authorities
eg33 may disclose your personal data to competent government authorities, regulators, courts, or law enforcement agencies if required to do so by applicable law, court order, or binding regulatory direction. In such cases, we disclose only the minimum data required to satisfy the legal obligation.
5.5 Business Transfers
In the event that eg33 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer by email and will be given a reasonable opportunity to request deletion of your account before the transfer takes effect.
6 Cookies & Tracking Technologies
eg33 uses cookies and similar tracking technologies to operate certain platform features, remember your session state, and collect anonymised analytics data. The categories of cookies we use are described below.
- Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
- Functional cookies: Store your preferences such as preferred language and display settings so you do not need to re-enter them on each visit.
- Analytics cookies: Collect aggregated, anonymised data on how users navigate the platform — which pages are visited most, where users arrive from, and which features are used — to help eg33 improve the platform experience. No personally identifiable data is included in analytics reports.
You can control cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the eg33 platform. Disabling analytics or functional cookies will not affect your ability to place bets or access your account.
eg33 does not use advertising or retargeting cookies. We do not share cookie-based browsing data with advertising networks, social media platforms, or data brokers.
7 Data Security
eg33 applies a layered approach to data security designed to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our technical and organisational security measures include:
- 256-bit SSL/TLS encryption on all connections between your device and the eg33 platform.
- One-way cryptographic hashing (bcrypt) for all stored passwords — your password is never stored in readable form.
- Role-based access controls that restrict which staff members can access which categories of personal data, on a strict need-to-know basis.
- Regular internal security reviews and vulnerability assessments of platform infrastructure.
- Intrusion detection and real-time monitoring of server access logs for anomalous activity.
- Secure, encrypted backups stored in geographically separate locations to support disaster recovery.
While eg33 takes all reasonable steps to protect your data, no method of electronic storage or transmission is completely invulnerable. If you have reason to believe that your account has been compromised, please contact [email protected] immediately so we can take protective action.
7.1 Data Breach Notification
In the event of a personal data breach that poses a risk to your rights or interests, eg33 will notify affected account holders by email within 72 hours of becoming aware of the breach, describing the nature of the incident, the categories and approximate number of records affected, the likely consequences, and the steps we are taking to address the breach and prevent recurrence.
8 Data Retention
eg33 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or for the periods required by applicable law, whichever is longer. Our standard retention periods are set out below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration & KYC data | 5 years after account closure | AML and identity verification legal obligations |
| Transaction and payment records | 5 years after the transaction date | Financial record-keeping legal obligations |
| Bet history and game session logs | 3 years after the session date | Dispute resolution and responsible gaming monitoring |
| Support communications | 3 years after ticket closure | Audit trail and complaint resolution |
| Technical / server log data | 12 months from collection | Security monitoring and fraud prevention |
| Marketing consent records | Until consent is withdrawn, then 12 months | Proof of lawful basis for marketing communications |
Once the applicable retention period has expired, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
9 Your Privacy Rights
As a user of the eg33 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request" and your registered username.
eg33 will acknowledge your rights request within 5 business days and will resolve it within 30 calendar days. In complex cases, this period may be extended by a further 30 days, and you will be notified of the extension and the reason for it.
9.1 Withdrawing Consent
Where processing is based on your consent (for example, receiving promotional communications by email), you may withdraw that consent at any time by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
10 Children & Minors
The eg33 platform is strictly intended for adults aged 21 years and above. eg33 does not knowingly collect or process the personal data of any person under the age of 21. If we become aware that personal data belonging to an individual under 21 has been collected through the registration process, we will immediately suspend the associated account, delete the personal data, and forfeit any associated funds in accordance with our Terms & Conditions.
Parents and guardians who believe that a minor may have registered an account on the eg33 platform are urged to contact [email protected] immediately. We will investigate and act on all such reports as a priority.
11 Third-Party Links
The eg33 platform does not contain links to third-party websites, social media platforms, or external services for which eg33 is not responsible. In the event that any such links appear in promotional content or informational pages, eg33 accepts no responsibility for the privacy practices of those external sites. We encourage you to review the privacy policy of any external site you visit independently of the eg33 platform.
12 Changes to This Policy
eg33 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered users by email to their registered address and update the "Last Updated" date at the top of this document. The revised Policy will take effect on the date stated in the notification email.
If you do not agree with the revised Policy, you must cease using the eg33 platform and request account closure before the effective date of the changes. Continued use of the platform after the effective date constitutes your acceptance of the revised Privacy Policy.
13 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way eg33 handles your personal data, please contact our support team. All privacy-related enquiries are treated as a priority.
Support email: [email protected]
Please include your registered username, a clear description of your enquiry or request, and — for data rights requests — the specific right you wish to exercise. Our team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6), and aims to acknowledge all privacy enquiries within one business day.
For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page or contact [email protected] directly. These requests are handled as a priority and are kept strictly confidential.
Questions About Your Data or Account?
Our support team is available around the clock on Bangladesh Standard Time. Explore our FAQ, review our Terms, or head back to the platform.